Tuesday, June 4, 2013

Reading of instructions (or lack thereof).

It never ceases to amaze me how so many people manage to make it to adulthood (or even just THROUGH LIFE) with absolutely no ability to read instructions or just to use common sense & attempt a bit of standard troubleshooting.

Exhibit A: People who do not have library cards with us are required to sign up for a temporary internet pass. Once you open up Firefox or IE & leave the library's website, a box will pop up prompting you to login. The computers themselves don't require a password - the computer "name" is already entered by default & you just need to hit the enter key & the desktop will load. This is all explained very clearly in a box RIGHT ABOVE the login box on the computer screen - yet about 80% of people try to login to the desktop & wind up coming back to the circulation desk for help.

Exhibit B: One of our public photocopiers isn't used very often in the evenings & usually gets turned off by a day staff member near the end of their work day (to save energy). Right on the side of the photocopier, near the front, there is an on/off switch & a piece of paper taped right above it that clearly labels this - yet about 99% of students will come up to the circulation desk and tell me "the photocopier isn't working" or "the photocopier is broken" rather than simply use common sense & try the on/off button.

Do I expect too much of people? I'm beginning to wonder...

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