This weekend a would-be doctor came in with a ripped, crumpled piece of a Tim Horton's sandwich wrapper with a bunch of chicken scratch written all over it - it was apparently citation information for a study guide that he needed ASAP for an exam. Looks like he'll do well in the field, because I can never read my prescriptions from doctors. Messy handwriting: check.
Medical intern calls from airplane. Asks us to look through all of the books he dropped off the day before for a prescription he left inside one of them. Didn't know what the book was called. Can't remember what the prescription was for. Or who it was for. All he could remember was that he had slightly damaged the book before dropping it in the returns bin.
After regaling me with tales of his fight against the government over the value of his house, and how this somehow put him in the hospital, I get one of the infamous questions:
Patron: Do you think I should sue them?
Me: ...I can't give you that kind of advice.
Labels: awkward questions
Last weekend we had a patron come in wanting to check out a very expensive medical textbook. Coworker #1 looked up his account and found that his account had expired and he had two unreturned items from almost a year ago (one of them was another copy of the very same expensive textbook). She then explained to him that due to the status of his account, he could not check out the book (this was a reserve item kept behind our circulation desk). He then proceeded to reach over the counter (one of my biggest pet peeves) and grab the book anyways! Saying "oh, I'm just going to look at it anyways" and backing away all while #1 is explaining that he needs to clear up the issues with his account before he can use reserve materials.
Shortly after this, Coworker #2 came back from lunch and found out what the situation was. Keep in mind this girl is tiny - maybe 5 feet tall - always very fashionable, and wearing a classic pair of kitten heels, and she wasn't having any of it! She walked up to the patron sitting at the computer and said "sir, I'm going to have to take that book back from you" and explained once again that due to the status of his account he was not able to take the book from the reserves section. He acted innocent and gave the book back. After getting back to the desk, she realized that he hadn't complained because he was still using the CD-ROM from the book! So she marched back over to him and took the CD-ROM back too.
All of the sudden he was thanking them and being polite, meanwhile when it had been just one girl earlier in the day, he was incredibly rude and pushy. Funny how that works.
Don't mess with the little people!
Services the library does not provide (no matter how many times you try to rephrase the question):
- Logging in to your son's account (over the phone no less) to see what he owes the university money for. If it's that important, tell him to get his butt out of bed and come down to the library where he can use one of our computers to login himself.
- Write up tax receipts for donations to the university.
- Allow you to come behind the desk and use OUR circulation terminal to browse the internet because the internet on our public terminals is temporarily down.
- Look up eBay auctions for you over the phone so that you can "save a trip".
- Stay open past our regular hours so that you can stare at us like a creep while you "wait for your friend".
- And no, we don't have a special storage locker in the library for you to store your books in every day.
Anyone else have some fun Christmas stories to share?
Nothing is scarier than when a very weird library patron tries to use his firearms license as a form of ID.